A little clarity.
Before you begin.
Plans, patient records and the practical details of getting your team started.
Plans and monthly allowances
What does Free include?+
The core workspace with up to 80 new clinical visits and 50 new patients per calendar month. It also includes 1 GB of file storage per clinic. These are separate monthly allowances, not a cap on all stored patients.
Does a returning patient count as a new patient?+
No. A returning patient uses the existing patient record. A new clinical visit for that patient counts toward the visit allowance.
When do the allowances reset?+
Each calendar month. Unused allowances do not roll over. Appointments and clinical visits are different: booking an appointment does not itself create a clinical visit.
What happens when I reach an allowance?+
The Free plan is intended for clinics within both monthly allowances. If you need more new visits or patients, choose Founding Clinic. Confirm how limits are applied during onboarding before relying on Free for daily operations.
How much is Founding Clinic?+
US$30 per clinic per month, priced in US dollars, with unlimited new visits and patients and 10 GB of file storage per clinic. Your bank may apply currency conversion charges. Payment terms are confirmed before any charge.
Do I need a credit card to start?+
No. Free signup does not create a paid subscription. Paid-plan enquiries also do not trigger an automatic charge.
How much file storage is included?+
Free includes 1 GB and Founding Clinic includes 10 GB per clinic for uploaded images and documents. Storage is a total allowance, not a monthly allowance, and does not reset each month. Contact us before reaching your limit to discuss additional capacity.
Getting started
Does signup create a workspace immediately?+
No. We first verify your clinic registration and authorised contact, then prepare your separate workspace through guided onboarding. We aim to activate your workspace within 24 hours of receiving complete details and completing verification. Missing documents or clarification may take longer.
Can I bring my existing patient list?+
Tell us which system or spreadsheet you use. We review the fields, attachments and historical records before agreeing on an import. Compatibility and any migration work are confirmed during onboarding.
Do we need to install software?+
The clinic workspace runs in a web browser. Your team needs an internet connection and individual access appropriate to their roles.
Can a small clinic use Astraldent?+
Yes. The workflows are designed for independent dental practices, from the front desk to the dentist and clinic owner.
Can my staff learn from a manual?+
Yes. Start with the product manual and guided setup. Bring questions about your clinic workflow to onboarding so your team understands the daily steps.
Can I use it for several branches?+
Pricing is per clinic. Discuss branch access and reporting before signup so we can confirm whether the current setup meets your needs.
Records and daily work
What clinical work can I track?+
Patient histories, visits, dental charting and clinical notes, alongside orthodontic progress and prosthodontic lab cases. Explore the product pages for each workflow.
Is Astraldent an e-invoicing integration?+
The current product includes billing and SST-aware settings. Do not assume direct LHDN MyInvois submission is included; confirm any integration requirements with us.
Can I work offline?+
The hosted workspace needs an internet connection. Offline operation is not currently advertised as a supported feature.
Can team members have different access?+
Yes. Team roles and activity history help manage access according to staff responsibilities. Review the available permissions during setup.
Can I take my records with me?+
Discuss the export format, attachments and migration requirements during onboarding. Confirm the agreed process before storing live patient records.
Where can I ask another question?+
Use our contact page. Please keep patient names, clinical records and other patient information out of public forms.